Overview

This section explains when and why a support case might be closed.

Conditions for case closure

Typically, a case is closed when you and the support specialist agree that a resolution has been reached, or when:

• The issue is determined not to be caused by a solution provided by Nowtilus.
• The case falls outside Nowtilus’ support scope (for example, consulting services); such requests should be directed to your account manager.
• You indicate that the case is no longer an issue.
• You become unavailable to actively work on the case. Nowtilus will attempt to contact you after a few days, and if no response is received, the case will be closed.