Explore client portal resources
Overview
The client portal is your central access point for all of Equativ’s support resources, tools, and communication channels. This article provides an overview of the key features and essential information you will use regularly when working in the client portal.
Access
The client portal is accessible without logging in.
However, to submit a support case, you must be logged in. You can do this in one of two ways:
- Log in to the Maestro platform, click your name in the top-right corner, and select Support.
- Log in using your Maestro credentials directly in the client portal.
If you have problems accessing the client portal or logging a case, contact your Local Service Team for assistance.
Resources, features, and tools
This section provides a summary of all the resources, features, and tools the client portal offers to help you in your everyday work.
Documentation
The client portal provides the following types of documentation, available in the Help Center section of the client portal:
- Platform documentation, including online help articles, setup guides, troubleshooting articles, and ad format specifications.
- Technical API documentation, including Maestro APIs (deal management and reporting), OpenRTB APIs for demand partners, and marketplace integration (audience and contextual data ingestion, EIQI integration).
- Report documentation, including report metrics and dimensions.
Case management
If you encounter a problem, use the Contact Support button at the bottom of the page to create a support case for Equativ's Support Team. You can manage all your cases directly in the client portal, that is, track status, update priority, close cases, and more. For more information, see Submit and manage support cases.
Privacy policy
For information about Equativ's privacy policy, see client portal policies.
Business hours of technical support delivery centers
Equativ's technical support delivery centers are available at the following business hours, excluding local public holidays:
| Location | Business hours |
|---|---|
| European Delivery Centers | |
| Kraków, Poland | Monday - Friday, 9am - 5pm |
| Madrid, Spain | Monday - Friday, 9am - 6pm |
| Paris, France | Monday - Friday, 9am - 6pm |
| Americas Delivery Centers | |
| New York, USA | Monday - Friday, 9:30am - 6:30pm |
| São Paulo, Brazil | Monday - Friday, 10am - 7pm |
| APAC Delivery Center | |
| Singapore | Monday - Friday, 9am - 6pm |
Management of personal profile and settings
To edit your personal profile and your personal settings, follow these steps:
- Click Log In.
- Click the avatar icon in the top right corner.
- Click My Profile to edit your personal information.
- Click My Settings to edit your personal settings, including:
- Language: language is used by Equativ to distribute cases among the local service teams.
- Email notifications: email notifications let you configure the activities or operations in the client portal for which you wish to receive email notifications.
Useful links
The following are essential technical resources for managing and integrating with the platform:
- Maestro: Maestro user interface.
- Status Page: status page that provides status of major system components operated by Equativ.